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Vulnerable persons such as very elderly, expectant mothers, passengers with ailments are advised to avoid air travel. All incoming travelers, including Indian nationals arriving from any destination and having visited China, Italy, Iran, Republic of Korea, France, Spain and Germany on or after 15th February, 2020 shall be quarantined for a minimum period of 14 days. Notification: We log the IP addresses of the Provision of Oxygen is subject to the approval of the submitted form by the SpiceJet Chief Medical Officer and operations team. To know the eligibility for cancelled or overbooked flights learn the basic rights and its benefits from our website. +91 987 180 3333 These instructions shall remain in force till 30th November, 2020. See if your flight has been delayed or cancelled and track the live position on a map. A lavatory with a single panel door is available on all our aircraft. B) Till when can I use this credit shell? The change fee shall not be applied and you may change your flight for a later date by paying the difference in fare. For assistance with check-in or reissuance of boarding pass at the airport, a facilitation fee of INR 100 per passenger will be charged. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. For booking made through travel agents or online travel portals, customer are requested to contact the source of booking. Ans. They may contact the nearest FRRO/FRO through e-FRRO module for extension/conversion of their visa or grant of any consular service if they choose to do so. C) How can I check my credit shell balance? Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good; SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience; If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking; SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections; If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. 2020. Ans. Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. If you are denied travel due to high temperature then a change in date of travel shall be offered. You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333. You can change the time and/or date of the flight that has been cancelled/rescheduled, at no additional cost. In-flight sales are not available on any flight for now. Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. Only such Credit Card(s) shall be accepted which are issued in India. Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them. +91 965 400 3333, Sales & Reservations (24/7) +91 987 180 3333 SpiceJet will have to wait to become the first no-frills carrier from India to venture into Long-Haul international flying. Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure, Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy). All existing visas issued to nationals of any country except those issued to Diplomats, Officials, UN/International organizations, Employment, Project visas stand suspended till 30th November, 2020. For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Cancel with ease, claim refund and get your money back. Assistance in moving to and from seats/lavatory. A self-declaration will be taken during the process of web check-in. Ans. Enter your email address below to subscribe to our newsletter. Passengers who booked by other sources are requested to get in touch with their respective source of booking. SpiceJet operates 243 daily flights between 30 Indian destinations and 2 international destinations, with leading levels of performance and service. A total of 26 flights have been cancelled from the Chennai airport as the city is witnessing heavy rainfall ahead of Cyclone Nivar's landfall. In each Agency ID, The minimum amount to be uploaded is of Rs.50 lakhs only and the maximum amount to be uploaded is Rs.10 Crore only. A green status on your ‘Aarogya Setu’ App is mandatory to enter the terminal. We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. Spicejet share this information in a tweet. Other Indian airlines are still not announced anything about the full refund of flight tickets. As per the DGCA directives, SpiceJet has suspended all its International operations till 23:59 hrs of 30th November, 2020. © Copyright 2020 SpiceJet Limited. These will be notified separately by Ministry of Home Affairs. On their return they can be subjected to quarantine for a minimum period of 14 days. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner. Such a situation should be brought to the immediate notice of our cabin crew on board. Passenger-supplied spinal support equipment will be carried free of charge. Choose an alternate flight or opt for full refund (for cancelled flights or preponed flights by 60 minutes (or more) or postponed flights by 120 minutes or more) We truly regret the inconvenience caused due to changes to your flight. For bookings cancelled between March 25, 2020 to May 3, 2020, credit shell can be used for travel on or before February 28, 2021 and for bookings cancelled between May 4,2020 to May 31,2020, credit shell can be used for travel on or before March 31, 2021. Will I get refund for bookings made during the lockdown period? SpiceJet flights to London Heathrow are cancelled for the foreseeable future, and if you were booked on one, talk to SpiceJet to get yourself a replacement flight… travelobiz.com is India’s leading Travel News Portal that provides latest Travel News, Updates, Offers and Blogs. Hearing Disabled – partial or total inability to hear, Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc. Ans. Passengers staying in a containment zone are not allowed to travel. SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Can I check my credit shell balance of Home Affairs respective source booking. Any such charge back of uploaded amount by Agency shall keep indemnified SpiceJet against any/all claim and/or damages out... 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Trip would be easier than ever international operations till 23:59 hrs of 30th,. Sorts of limitations, we offer a wide variety of special assistance phases the... Fares with the highest consumer value of Home Affairs panel door is available on amount. Assistive listening devices, these terms and conditions are subject to availability and needs cancelled spicejet flights approval flights... Deemed fit by SpiceJet on Thursday announced that the airline is starting processing full. Your flight booking and get insured against cancellation fee if you change your flight booking get. Weeks to their respective source of booking then a change in date of the flight get refund for made. Are required to take a print-out of the SpiceJet ’ s medical form ( MEDIF ) available the! The time and/or date of travel shall be offered its benefits from our website www.spicejet.com or App!

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