Other, A dealership's rating is calculated by averaging scores from reviews received in the past 24 months, Carlos Hernandez and the other one his name is mike papazian. xLaLa, my formal apologies that you had a bad experience with our staff and with your Nissan vehicle. However, after inspecting the repairs with my brother, a professional mechanic with 15 years of experience, we noticed that numerous repairs were not done. Ask your dealer about other Express Services.
Four months later and she still checks in with me to assure me that all is well. Marie Alipio went above and beyond to make sure everything is taken care of and I cannot complain. I’ve gone to several dealers in the last month and none of them seemed interested in selling a car. Unfortunately, I don’t feel comfortable going back to this dealership for any repairs, so now I’m out $135 for no reason. * Renting a vehicle from your dealer is a great way to experience our products and offers a convenient alternative during vehicle service. Horrible Horrible service dept. Keep Your New Nissan Model Running Strong with Nissan of Van Nuys, Proudly Serving Sherman Oaks, West Hollywood, Van Nuys, Burbank and Glendale CA. The Nissan Customer Promise Certification means this dealer is committed to giving you the best customer service possible. Poor service & oil change take more than 3 hours & people are not friendly & they don’t care about the customers time , they seem nice talking but it’s not. It's only part of our job to highlight the best aspects of our new model lineup. I had informed him that my current lease wasn’t up for 2 months and that I was in research mode. Fast forward...it took over 2 hours!! If there is another logical option besides those two please explain. I popped the hood open to check and saw that the battery tie down hook was not tight. We're always happy to help! This field is for validation purposes and should be left unchanged. Maria Serrano Your new or used Nissan is your trusty automotive sidekick. Or they are incompetent. Duplicate Review I bought my 2018 Nissan Kicks at Nissan of Van Nuys, and received nothing but excellent service. You'll fall in love with the Nissan's eye-catching style, confident performance and premium quality, tech-driven interiors. Dealers, sign in to see your Dealer Panel. Even the shuttle driver was in on it! Customer Relations Manager. I'm sorry, but I will need to report this to the attorney general. Nissan will continually strive to deliver an online shopping experience that exceeds your expectations. Maria Serrano
Customer Relations Manager, Today I had a great experience!! Inappropriate Content Many Nissan models with this transmission have been recalled, but not mine. This time my appt was 7:00am and i was the 5th car in line. We appreciate your business! Only if they could inform the huge line of cars flowing out to the street im sure half would have rescheduled and went with our day instead of waiting just to be told that. When I returned, both she and the general manager insisted there was no way out of the lease and that they did nothing wrong. It is important that the corporate company investigate this particular branch. My experience and story also represent the impact of Nissan's effort to cut off 1,400 works in the U.S. Workers are rushed and overworked to the point that customers ultimately pay the price. Bought a new 2019 Nissan Pathfinder at a great price!!
The numbers were in the ballpark but such that I could say no to. Anyway, it was $135 just to check the code for the light, which goes toward any work used to correct the issue. Additionally, the service director tried to defraud me and attempted to pass off shoddy work as satisfactory. We went back to inspect the car 3 times, and on the last attempt to retrieve the car, Mr. Villano unreasonably refused to allow for an underbody inspection of the car. I’m very thankful!! He gave a very thorough overview of the car’s options and performance and did not have leave any of my questions unanswered. They take no responsibility for the state the car is in and blame everything on aftermarket parts even if that makes no sense whatsoever.
On 2/1 I went to go get an oil change and a battery replacement.
The sales manager, Maricela, insisted that the loyalty discounts would only apply if I took the car that night. I am a 13-year loyal Nissan driver, but after working with this dealership First there was ignition coil problems. Incorrect Dealer Page I highly recommended him and his team, they are very kind, and helpful!! This dealership should be formally reported and closed down, for deceptive business practices, swindling and reckless endangerment. Sales Hours. NISSAN OF VAN NUYS 5425 VAN NUYS BOULEVARD SHERMAN OAKS, CA 91401. Customer Relations Manager. I had to pay more for this car than my previous, because she said it's new with all the best features. Your happiness and satisfaction is our only concern. Main Line 818-787-8400. You'll have your choice among our inventory of safety-conscious, dependable and family-friendly new Nissan models.
A Nissan Internet Certified Dealer has been recognized for achievement in online customer relations. Sam, my formal apologies that this happened, we appreciate your business and want to make things right for you, please feel free to reach me at 818-787-8400 ext.180 I had the vehicle towed to a different shop today (recommended and trusted by a friend) because it is would likely damage the engine to drive it in the current condition. Cinderella, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Van Nuys. Their price was as low as they could go but I really didn’t believe them. That hardly seems fair. Mr. Micheal Villano, Parts & Service Director, promised to repair all the damage that your dealership employees had caused. Our Service Center is led by experienced technicians that always provide first rate service while only using genuine parts and accessories for quality assurance. This Dealer is certified to sell and fully service the Nissan GT-R.*. UPDATE: 3/12/2020 Maria Serrano
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