Thanks you guys! Cars for Sale; Sell Your Car ... Hansel Subaru . I love my Ascent. That made the experience even better. This is the 7th car I bought from Vern. I had done a ton of research prior to going and test driving and buying the car so I was going in thinking that I knew it all but Vern shared even more information with me and even did demonstrations on how the eyesight works on the vehicle. I don't know why there are so many bad reviews. But we purchased the exact same car for 1500 less in Fairfield. I guess online reviews are the only way to get any justice in this world so here we go: I had done my research and I had come to the decision on EXACTLY what forester I wanted to buy. We did'nt buy the car because it just did'nt feel right but still want to. Vern was my salesmen and I’m so happy he was! would definitely recommend, friendly, competent, prompt, thorough, clean, amenities available-coffee, tea, water. We were taken aback some by his approach but continued to work with him because we were serious about buying a car. Other, A dealership's rating is calculated by averaging scores from reviews received in the past 24 months, sales- Andre. Would recommend to all. If you'd like to schedule an appointment at Hansel Subaru, please take a moment to complete our online auto service form, or give us a call at (707) 861-4183. At first I thought it was easy but then slowly realizing that online inventory rarely represents what is truly on the lot. He drove in a very fast and frightening manner. No recalls. With that I decided we would drive the 4.5 hours to Santa Rosa to get the car because even if there wasn't a white one they had three others that I was interested in. After calling Redding and Ukiah and having zero luck I tried Santa Rosa which showed them having 4 premiums (one blue which I would never ever get) so I contact the numbers that annoyingly pop up and ask several "people" if they have the black premiums at the actual dealership in Santa Rosa that I could buy the following day. Visit us at Hanlees Subaru in Napa, CA for your new 2020-2021 or used Subaru car, always at a great price. Appreciate the service, expertise and accomodations provided to customers. The location is a little difficult to find if you're not familiar with the area but its not too bad just off the freeway. Inappropriate Content Unbelievable difference. 2019 premium dark interior. We love the car it has everything we could want. Sign Up, Already have an account? I will bring my car back next service. Because they are new and very sought after my local dealership didn't have any so I was forced to shop out of the area. A more expensive trim 3. I brought my new 2013 impreza here (second service location I've been too) for the first maintenance. I will give this dealership another chance hoping to be paired with a salesman more in tune with our needs because it sound's like this was the experience that my workmate had here recently so im willing to give it a second shot. I have been getting my Suburu serviced here for several years now Inept salesperson who laughed at us when we made an offer and would not present it to manager. Read reviews by dealership customers, get a map and directions, contact the dealer, view inventory, hours of operation, and dealership photos and video. I was out of there in 30 minutes and all paperwork and discussed numbers were exact on paper. As promised, all paperwork was good to go when I got back to the dealer and I then met with Jud. Although we wasted our time at Hansel we should thank them for driving us away. Wow! Mike & Tess Adams. Warranty - At least a 12,000-mile / 12-month warranty on parts and labor. Thank you, Vern and everyone else at Subaru. Well she was wrong. For more information about our dealership, give us a call at (707) 861-4235 or visit our us at 2987 Corby Ave in Santa Rosa, CA today! 4.9 out of 5 (4.9) 31 reviews. I believe STEPHANI lied to me in the hopes that I would buy 1. Technician Quality - Technicians and advisors are properly trained, retained and certified for quality. Learn about Hansel Subaru in Santa Rosa, CA. Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality. 52 Reviews of Hansel Subaru - Subaru, Service Center Car Dealer Reviews & Helpful Consumer Information about this Subaru, Service Center dealership written by real people like you. Respectfully, Jud was the finance manager and also delivered a seamless experience! Incorrect Dealer Page I just purchased a 2020 Subaru Forester Sport. Find service offerings and hours of operation for Hansel Subaru in Santa Rosa, CA.! Sadly this was not the case STEPHANI had lied to get me down there. We ended up going to Elk Grove where JASON had the car I wanted and didn't lie, they had great customer service and a HUGE selection. comfortable waiting area. 48 reviews of Hansel Subaru - Service "This review is for the service department. I will definitely recommend more friends and family to this dealership. Former Employee Maybe from a salesman who is a calmer and not so sales aggressive. I walked into this dealer looking for a new Crosstrex after being recommended by a person I work with that bought one here. It was uneasy and very strange. Pour autoriser Verizon Media et nos partenaires à traiter vos données personnelles, sélectionnez 'J'accepte' ou 'Gérer les paramètres' pour obtenir plus d’informations et pour gérer vos choix. NOT ONLY did Vern tell me about all the cool things in the vehicle, he was even more accommodating in that I had an appointment midday so as I was at my appointment, he made sure all my paperwork was done by the time I got back so there was no long wait at the dealer. Not pushy at all and very informative and transparent. He is trustworthy, honorable and a pleasure to work with. Access them anywhere. It's really only two hours from Santa Rosa so I would suggest you go there instead, and if you are driving from farther north skip Santa Rosa Subaru entirely. Customer service is usually a big deal for us and our salesperson Elias delivered, we even went on a longer then usually test drive and just loved the car. We agreed to a test drive and at then were driven off of the dealership by our salesman before switching in the car. I’d also like to mention that every other Subaru employee that I had encountered that day were also very nice and inviting! I get a phone call from a woman named STEPHANI that assures me they have the ones online that I am interested in and that they even got a new shipment the night before and maybe they would have a white one that I had been searching for. Don't worry, we only use genuine Subaru car parts on all of our vehicles. Made promises that he did not keep. Near Vallejo, American Canyon, Sonoma and Saint Helena, CA. If you'd like to schedule an appointment at Hansel Subaru, please take a moment to complete our online auto service form , or give us a call at (707) 861-4183 . washed car at end of service, reminded me of next service. I needed a car that deal and if she hadn't lied it was a done deal and she was selling a car. I showed up and was greeted in what by an over eager "car salesman" named Timor. The ugly blue 2. So she wasted my time and my moms who graciously drove me there. Offering oil changes, transmission repairs, alignments, and so much more, Hansel Subaru provides top-quality auto service in a timely manner. Save cars. As soon as we got there she handed me off to her specialist that took us out to show me there were none of the foresters in my trim besides the ugly blue one. We look forward to continuing this valued relationship in the years to come. The service provided by Thanh, Joe, and Linda make it an incomparable pleasure to do business with the Hansel Family. Not care and order one through them. Log In. Waiting are was clean and well maintained. Overall, GREAT experience!! Dealership is a pleasure to work with. Duplicate Review This is our first Subaru and I have a feeling not our last. Located at 2987 Corby Avenue, Hansel Subaru is your convenient greater Santa Rosa Subaru service and repair shop. Once we met Elias our salesperson we started to entertain the idea of a Subaru. Classic bait and switch. And to top it off I LOVE my car! Fraudulent Review We went into the dealership just looking with no intensions of buying a new car. Service staff were knowledgeable, prompt and courteous. Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
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